ERROR: undefined, OFFENDING COMMAND: C> STACK: This is an OKI CN, directly connected to PC via USB port. This file. ioerror; Offending Command:image mask ]%%. That is a postscript error code. imagemask (associated with 1-bit image bitmap graphics and. Dear all, i Have a machine pro c with EB controller,we are printing power point files,in between prints it will print an error sheet saying.

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You can receive a PostScript error when sending a file to ioerrod PostScript interpreter for example, a printer, Acrobat Distiller. An error can also occur if the file’s PostScript code exceeds one or more of the limits in the PostScript page description language.

If your PostScript interpreter appears to process data but then stops, a PostScript error could have occurred. A PostScript error message includes a PostScript error type, which defines the type of error it is.

It also includes an offending command, which usually indicates the specific part of the PostScript code that the interpreter couldn’t read. The offending command usually indicates the command that caused the problem. Some PostScript errors point you right to the cause of the problem, and some get you offneding in the right direction. The offending command is the last command the PostScript interpreter tried to process, “def,” which defines a new word in the dictionary.

Troubleshoot PostScript errors

If you think a PostScript error has occurred, but it doesn’t appear onscreen or in your printout, you can sometimes view or print the error message. Do one or more of the following:. In Windows NT, you imagee configure a printer to print an error message. After you identify a specific PostScript error message, you can begin troubleshooting the cause. To begin troubleshooting, locate the error type and offending command in the “PostScript Error Types” and the “PostScript Offending Commands” parts of this document.

You imag then try to repair the problem. So, you have bitmap data that exceeds the printer’s memory or PostScript language limit. The likeliest source of bitmap data is a graphic in your file. You can then check graphics in your file to see if one or more is causing the problem. If you find a likely culprit, you can delete the graphic, reimport it, save it in different format, or simplify it for example, reduce its dpi.

You can also try printing the file to a printer with more memory. Some PostScript errors don’t help you determine a likely cause. The “PostScript Offending Command” section lists “” under the heading that indicates a problem with any element or file. In this case, your file contains PostScript code the PostScript interpreter can’t recognize. The following error types indicate that something exceeds the PostScript interpreter’s memory or a PostScript language imxge.

For font-related errors, try changing the font-related settings in the device driver. For example, in the printer’s properties Windowsclick Advanced, then, in the Graphics section, change the TrueType Font option to Download as Softfont. The following offending commands indicate a problem with specific masks for example, clipping paths:. The following offending commands indicate a problem with fills and lines, often in imported object-oriented, or vector, graphics for example, EPS, PICT:.

Many PostScript error messages readily indicate the source of a problem. Troubleshoot a problem further if you receive a non-specific PostScript error message, or if a PostScript error occurred without a message. To troubleshoot a PostScript error, isolate when the problem occurs to determine if it is a system-level, application-specific, file-specific, or element-specific problem.


After you isolate when the problem occurs, you can eliminate likely causes until you solve the problem. Do you receive the error from more than one application? If the same problem occurs from more than one application, the cause is most likely a problem at the system level. Damaged fonts, damaged system files, damaged printer drivers, insufficient hard disk space, network problems, or hardware problems commonly cause system-level problems.

If the problem occurs only ioerrlr one application, see the “Isolating Application-Specific Problems” section.

Make sure that you use an up-to-date PostScript device driver for example, printer driver. Or, use the version of offendinv driver required by the application. You also need plenty of free hard disk space when sending a file to a PostScript interpreter, especially when you print a large file. Make sure that free hard disk space is defragmented. If you print to an external PostScript device, secure loose connectors for example, cables, switch boxes imahe unplugging and replugging them.

You can easily tell if a connection to an external device is severed altogether: Imagf device doesn’t receive any data, so nothing happens. But if a connection is loose, the symptoms of a problem can be unclear. The device odfending small jobs only, or its driver appears only intermittently in the Chooser in Mac OS. If you print to an older PostScript printer or one that uses a PostScript emulator for example, a LaserMaster or LexMark printerit possible it doesn’t recognize newer PostScript code.

Do you receive the error only from a single application, and in every file from that application? To determine if the application or a specific file causes the error, create a file with only a simple element, offeding as a rectangle. If the error doesn’t occur with this test file, the application itself isn’t causing the error, so you can move to iimage “Isolating File-Specific Problems” section. If this test file does cause the error, the lmage software could be damaged.

Delete the ofending preferences file, and then reinstall the application from the original installation disks. Do you receive the error only with a specific file or files? If the error occurs only with a specific file, the file could have the wrong print settings selected for your PostScript interpreter. Or, it could be damaged or contain a problem element for example, a damaged graphic.

You can begin troubleshooting the file by using the same print settings as the settings of ioerrot file that doesn’t cause an error. To determine if the file itself is damaged, copy the file’s contents into a new file. Save the new file using the Save As command, and then see if the error occurs with the new file. If the error doesn’t occur, the original file is damaged. If the error does occur, run any built-in diagnostic routines your application offers. Do you receive the error only with a specific page or elements on a page?

After you rule out a damaged file as the cause, a damaged or incorrectly written element or font is likely causing the error. An element or combination of elements that requires more memory than is available could be causing the error. If the error occurs with a range of pages, look for common elements on those pages. If you can print all elements individually or in small groups, the combination of elements you print requires more memory than is available. To isolate the element or elements that cause the problem, make a copy offendint the file.


Then send groups of pages to the PostScript interpreter. If a group causes an eeror, print one page at a time from that group.

PS ioerror offending command image

Continue sending pages until you narrow down the problem page. You can then isolate the elements causing the problem by removing elements from each page. If you remove a page and the error doesn’t recur, the elements you just removed cause the problem. If an element that causes the problem is text or an element you created in the application, re-create the element.

For text elements, you can also try using a different font for example, reformat the text using a different type of font. If the error doesn’t recur with a different font, the previous ioerrot is damaged. Reinstall it from the original media. If the element causing the problem is an imported graphic, first try reimporting the graphic. If the error still occurs, open the graphic in the application in which it was created, comman it with a different name.

Make sure that it prints from that application, and then reimport the graphic.

If the imported graphic still causes the error, try resaving it in a different format. Or, export it from a different application, or simplify it so that it requires less memory.

An imported graphic can cause a PostScript error if it contains damaged or incorrectly written information. It can also cause an error if it is too complex for the PostScript interpreter for example, it requires more memory than is available.

If the file causes a PostScript error because it is too complex, simplify it and see if it prints. To begin simplifying a complex file, do the following:. Graphic formats such as EPS are updated periodically, so older applications can use an older graphic standard that newer PostScript interpreters can’t understand. Troubleshoot PostScript errors Search. All Apps User Guide. Example of a PostScript error: View or print a PostScript error message. Do one or more of the following: Use an error handler utility.

In Windows, configure the printer to print the error message: Choose one of the following: Right-click the printer you are using, and then choose Printer Properties. Select the General tab, select Printing Preferences, and then click Advanced. If you do not see this option, your printer does not have a PostScript Error Handler.

Choose either Job logging or Error Handling from the pop-up menu in the Print dialog box, and click Options. Choose Background Printing from the pop-up menu in the Print dialog box, select Foreground, and then click Print.

printer – What does error code mean “ioerror; Offending Command:image mask ]%% – Super User

Use the PostScript error message to start troubleshooting. Following are common error types, grouped by general cause.

The following error types indicate that something exceeds the PostScript interpreter’s memory or a PostScript language limit: